We are Hiring!Now Hiring 2023 2

Behringer-Crawford Museum is hiring a Visitor Services Associate


Position Purpose

Working under the guidance of the Visitor Services Coordinator, the Visitor Services Associate provides frontline visitor support, customer service and sales assistance to visitors, the public and to BCM museum store customers.

The Visitor Services Associate will be a local cultural and history enthusiast who embraces the BCM mission and demonstrates an ability to work well with others. Values teamwork and understands the important role of visitor services in achieving these goals.

  • Provides for an enjoyable, aesthetically pleasing, educational and fun experience for museum visitors from the time they park to the time they drive off.

  • Must have superior people, communication, and sales skills. Ensures that members and visitors needs are properly attended to and provides information for exhibitions, events, programs, and memberships. Demonstrates exemplary ability to engage the public and handle customer service/visitor challenges for positive outcomes.

  • Generates earned income through the sales of admission tickets and other special events or programs tickets.

  • Promptly answers incoming calls from the BCM general telephone line, appropriately directs calls to correct person; takes the initiative to address inquiries at the Visitor desk (e.g., provide directions, exhibit, BCM history and general BCM information).

  • Maintains accuracy in admission, event, and special programs ticket sales; performs accurate cash drawer cash in and cash out procedures and reports discrepancies immediately.

  • Generates earned income to meet specific organization goals through promotion and sales of memberships.

  • Stays abreast of daily museum activities, meetings, tours, events, etc.

  • Reports any unusual activity to management, security personnel and Devou Park Rangers.

  • Maintains and provides for a clean and attractive facility and performs regular cleaning.

  • Assists in event set-up and provides support as needed.

  • Attends BCM staff meetings and exhibition training as required.

  • Maintains a clean and professional appearance and is prepared to work where assigned.

  • Arrives at the designated work location promptly and in time to serve visitors and customers.

  • Takes direction from designated supervisor and attends training and staff meetings as required.

  • Performs other duties as assigned.


Sales Floor

  • Is knowledgeable about store products and provides exemplary customer service throughout customer/visitor engagement. Understands the POS system; receives payments in cash, check and credit cards, and accurately records sales and results.

  • Maintains security and safety of the store inventory.

  • Maintains a clean environment of store floors and counters, including merchandise.


Cash Register

  • Is computer savvy and proficient in operating the POS system.

  • Capable of opening and closing out the cash register at beginning and end of sales day; can independently perform opening/closing procedures, including balancing the cash drawer.


Minimum Requirements

  • Exceptional people, communication and sales skills, ability to multi-task and remain calm in high-pace environment and stressful situation.

  • Highly self-motivated, energetic and takes the initiative to interact with the general public.

  • Able to use all related hardware and software.

  • Willingness to be a team player.



Behringer-Crawford Museum is an ADA and accessible organization and an EEOC employer Supporting and embracing diversity is foundational to BCM. We are focused on creating an equitable community and that starts with our staff. BCM welcomes and encourages candidates to apply that also represent and embrace the diversity of our community across all races, genders, sexual orientations, religions, and ethnicities.

This is an IMMEDIATE HIRE.  Interviews will begin quickly.  Job descriptions are not intended as and do not create employment contracts. BCM maintains its status as an at-will employer. 


Please send by email only a cover letter, resume, references and examples of past experience to Sean Mendell, Assistant Director at This email address is being protected from spambots. You need JavaScript enabled to view it.  No phone calls or paper applications please.


Salary:  BCM attempts to follow as closely as possible AAM and GuideStar salary standards for museums of our size and stature given our budgetary constraints. 


About Behringer-Crawford Museum: 

Incredible artistry. Colorful personalities. Engaging music. Northern KY’s arts, culture and history live at BCM. From the ridiculous (BCM’s infamous two-headed calf) to the sublime (our fascinating collections), this family-friendly museum celebrates the unique arts, heritage and culture of Northern Kentucky as part of the Ohio Valley. Opened in 1950, BCM has transformed into a regional cultural center, linking the 235,000-item collection of objects, artifacts, documents, photographs, textiles and paintings with music, dance, theater readings, lectures and exhibits for art, cultural and historical context and active community engagement. 

In consonance with our mission, "The regional history of Northern Kentucky as part of the Ohio Valley must be preserved for the benefit of present and future generations. Therefore, the Behringer-Crawford Museum is a center for the collection, presentation, study and enjoyment of our natural, cultural, and visual and performing arts heritage", BCM serves not only as a repository but as a community gathering place while the current history of the region takes shape. 


Behringer-Crawford Museum

1600 Montague Rd., Devou Park, Covington, KY 41011


Behringer-Crawford Museum is supported in part by our members; the City of Covington, Kenton County Fiscal Court, ArtsWave, Kentucky Arts Council, the Northern KY Sports Hall of Fame and The Carol Ann and Ralph V. Haile, Jr. Foundation.       


Tuesday-Saturday: 10:00 a.m.-5 p.m.

Sunday: 1:00-5 p.m.

Closed Mondays and national holidays

Behringer-Crawford Museum

1600 Montague Road - Devou Park

Covington, Kentucky, 41011

Phone: (859) 491-4003

Email: info@bcmuseum.org 

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